Refund and Return Policy for our-lucky store
Last Updated: [2025/04/28]
1. Returns Eligibility
We accept returns within [5] days of delivery (e.g., 30 days). To qualify:
- Items must be unused, in original packaging, and with tags attached.
- Proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
The following cannot be returned:
- Perishable goods (e.g., food, flowers)
- Personalized/custom-made products
- Intimate items (e.g., underwear, swimwear)
- Digital products (e.g., software, gift cards)
3. Return Process
To initiate a return:
- Contact our support team at [your email/contact form] within [X] days] of delivery.
- Include your order number and reason for return.
- Follow the return shipping instructions provided.
4. Refund Timeline
- Refunds are processed within [X] business days] (e.g., 5–7 days) after we receive and inspect the item.
- Refunds will be issued to your original payment method.
5. Exchanges
We only replace items if they are defective, damaged during shipping, or if we sent the wrong product. Contact us immediately for resolution.
6. Shipping Costs
- Return shipping fees are the customer’s responsibility unless the return is due to our error.
- We recommend using a trackable shipping method for returns.
7. Contact Us
For questions or assistance:
Email: [[email protected]]
Phone: [+8615840243373]
Important Notes:
Include jurisdictional compliance (e.g., EU’s 14-day cooling-off period if selling to Europe).
Replace [X] with your specific terms (e.g., return window, refund timeline).
Adjust non-returnable items based on your product categories.
Add details about return shipping labels (if you provide them) or restocking fees (if applicable).